Privacy notice

Yorkshire Wolds Dyslexia Service is run by me, Natalie Fisher, in Pocklington, East Yorkshire. I am responsible for the personal information described here, and I am registered with the Information Commissioner's Office (ICO), registration number ZC172167. If you have any question about your information, email me at natalie@ywds.co.uk.

What I collect

• When you get in touch: your name, email address, phone number if you give it, and whatever you tell me in your message or booking notes. If you message me on Facebook Messenger or Instagram, I also see your profile name and picture.
• When you join the assessment waiting list: your name, email address, any optional details you provide, and whether you have asked for an email about current support and payment options.
• When you book a placement session: your name, email address and phone number if you give it, and for each child their name, date of birth, school, year group, the name and email address of a contact at the school, and anything else you choose to tell me. You pay through Stripe, so I see that you have paid but never your card details.
• When you book 1-1 sessions or a Learning Needs Assessment online: your name, email address, phone number and home address, and for each child their name, preferred pronouns, date of birth, school, year group, the name and email address of their SENDCo or school contact, where sessions should take place (for revision), and anything you tell me about their health, other needs or diagnoses. The form also records which consents you give, your agreement to my terms, and your typed name and date. As with placement sessions, you pay through Stripe.
• When I work with your child: your child's name, age and school, the information you and the school share about their learning, assessment results, reports, session notes and records of payment.

Some of this, such as information about a child's learning needs or health, is especially sensitive. I only collect what I need to support your child, and only with your agreement.

Why I use it

• To reply to your enquiry and arrange calls and sessions.
• If you join the waiting list for diagnostic assessments, to acknowledge your request and tell you when bookings open.
• If you select the optional box on the waiting-list form, to send you one email about reading and spelling support, Learning Needs Assessments and payment options.
• To carry out assessments, plan and deliver teaching, and write reports.
• To keep the records my professional insurance and good practice require.

I never sell your information. I only send emails about current support and payment options if you have specifically asked for them. You can withdraw that permission at any time by emailing natalie@ywds.co.uk. This does not affect your place on the assessment waiting list.

Who sees it

I share reports and information about your child with their school only with your permission. When you book online, the booking form asks for that permission so I can contact the school to arrange sessions or an assessment, and, for assessments, whether I may share the report with the school SENDCo. I do not share it with anyone else unless the law requires me to, for example if I had a serious concern for a child's safety.

A few trusted services help me run the business, and handle information on my behalf:

• Zoho, for my email and for secure cloud storage of records, on its European servers.
• Cal.com, for booking calls.
• FormSubmit, which passes messages from the contact, waiting-list and online booking forms on this website to my email.
• Stripe, which takes online payments. Stripe handles your card details directly and keeps a record of each payment.
• GitHub hosts this website, and Cloudflare counts visits to it without using cookies or identifying you.
• Metricool counts visits to this website and which social media posts bring people to it, alongside the social media accounts it manages for me.
• Google Analytics uses cookies to measure visits and how people use this website, helping me understand which pages and advertising bring people to the service.
• Facebook Messenger and Instagram, if you choose to message me there. Meta, which runs both, stores those messages under its own privacy policy. Please don’t share your child’s full name or school in a message; we can share details by email or on a call.
• Meta Pixel (Facebook and Instagram) uses cookies to measure whether people who arrive from my adverts go on to book a call, and to show my adverts to people who have visited this website.

Some of these services are based outside the UK. They are well-established providers with recognised safeguards for personal information.

How I keep it safe

Records are kept in secure, password-protected cloud storage with two-step login, not on paper or loose on a computer.

How long I keep it

I keep records for six years after I last work with your family, then securely destroy them. If an enquiry does not lead to any work together, I delete it within 12 months. Waiting-list details are deleted once I have told you diagnostic assessments are open, or after 18 months, whichever comes first.

Your rights

You can ask to see the information I hold about you or your child, ask me to correct it, or ask me to delete it or stop using it. Just email me and I will reply within one month.

If you are unhappy with how I have handled your information, please tell me first so I can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Last updated 27 October 2026.