Terms and conditions

These terms explain how booking, paying for and working with Yorkshire Wolds Dyslexia Service works.

Yorkshire Wolds Dyslexia Service is run by me, Natalie Fisher, in Pocklington, East Yorkshire. You can contact me at natalie@ywds.co.uk.

For everyone

These apply whichever service you book.

Our agreement

• Our agreement starts when you send me the completed online booking and consent form and I confirm a date for the assessment or the first session.
• The agreement is between me and the parent or carer who completes the form.
• Work for schools, such as staff consultancy and training, is agreed separately with the school in writing.

Paying

• You can pay by card, Apple Pay or Klarna through a secure payment link I send you, or by bank transfer, in which case I will send you an invoice with the bank details.
• Online payments are handled by Stripe. I see that you have paid, but never your card details.
• If a payment is not made, sessions will not go ahead until it is.
• I may change my prices. I will give you at least one month's notice, and a price change never applies to a block or month you have already paid for.

Your right to cancel in the first 14 days

• You have 14 days from the start of our agreement to cancel it for any reason. You will get a full refund of anything you have paid.
• When you tick to agree to these terms on the booking form, you are also asking for the assessment or sessions to start as soon as they can be arranged, which may be within those 14 days. If you then cancel within the 14 days, you pay only for what has already been delivered.
• To cancel, email me at natalie@ywds.co.uk. I will refund you within 14 days.

If I need to cancel

• If I have to cancel an assessment or a session, for example because I am ill, I will tell you as soon as I can.
• You will not be charged for it. I will offer you a rearranged date or a refund, whichever you prefer.

Safeguarding

• I hold an enhanced DBS certificate and am on the DBS Update Service.
• If I am worried about a child's safety or wellbeing, I will follow safeguarding procedures. This may mean sharing information with the school's Designated Safeguarding Lead or children's services, sometimes without asking you first, where the law requires it.

Your information

• I look after your and your child's information in line with UK data protection law (UK GDPR).
• Records are kept in secure, password-protected cloud storage. I keep them for six years after I last work with your family, then securely destroy them.
• The privacy notice explains what I collect, why, and your rights.

Insurance and liability

• I hold professional indemnity and public liability insurance.
• I am not responsible for losses that could not reasonably have been foreseen when we made our agreement.
• Nothing in these terms limits my responsibility for death or personal injury caused by my negligence, or anything else that the law does not allow me to limit. These terms do not affect your legal rights as a consumer.

Complaints

• If you are unhappy with any part of my service, please tell me first so I can put it right. Email natalie@ywds.co.uk and I will reply within 14 days.

Changes to these terms

• I may update these terms from time to time. If I do, I will tell you before the change applies to you. It will not apply to a block or month of sessions you have already paid for.
• These terms are governed by the law of England and Wales.

Placement sessions

What the session is

• A one-off, 1-1 session of 60 minutes, usually at school during the school day. It helps me work out whether the 1-1 dyslexia intervention suits your child, and where in the programme they should begin.
• It is not a diagnosis or an assessment report.
• It is separate from the weekly 1-1 sessions and is not counted as one of them. Weekly sessions, and any block or monthly payment, start with the first weekly session.
• Weekly sessions usually start after a placement session. If I already know where your child should start in the programme, I may agree with you to skip it.

Fees

• £50 per child, paid before I arrange the session with the school.

Cancelling or missing the session

• Please give me at least 48 hours' notice if you need to cancel, and I will rearrange the session or refund you. With less than 48 hours' notice, the session is charged in full. This includes cancellations because your child is ill.
• If the school cancels or can't host the session, there is no charge and I will rearrange it.

After the session

• I will email you my findings and offer a follow-up call, free of charge, to talk them through.
• You don't have to book further sessions. If you do go on to the 1-1 dyslexia intervention, the terms for 1-1 sessions apply from then on.

Learning Needs Assessments

What the assessment is

• For children aged 7 to 16: a battery of standardised tests, taking about two hours, that pinpoints your child's strengths and areas for development.
• Assessments can take place in school or at another agreed place.
• The assessment looks at the whole picture of how your child learns, not only whether dyslexia is likely. As well as the test scores, I make qualitative observations of how your child approaches each task and carries it out. This gives rich information, and can help to pinpoint other learning needs (such as dyspraxia or ADHD). I am not qualified to diagnose these, but I am trained to spot their signs and can signpost you to the right referral pathways.

Fees

• £250. You can pay in full, or in two instalments: £150 before the information-gathering process begins, and £100 when the report is complete, before I send it to you.

Cancelling or arriving late

• Please give me at least 48 hours' notice if your child can't attend their assessment, and I will rearrange it. With less than 48 hours' notice, there is a charge of £100 to cover the lost appointment.
• If an assessment outside school starts late because you arrive late, there is a charge of £10 for every 15 minutes it is delayed. This does not apply to assessments in school.

The report

• I send you a written report within a month of the assessment.
• The report is not a diagnosis of dyslexia, but it will give you an indication of whether dyslexia is likely.
• The report is for you and your child. I will only share it with your child's school, or discuss it with school staff, if you have given permission on the booking form.
• You are welcome to share the report with anyone you choose, such as your child's school or GP.

Diagnostic dyslexia assessments

Diagnostic assessments open in early 2027. These terms will be added to before bookings open.

Fees

• £450. You pay £150 to book, and the rest (£300) before I send you the report. You can pay the full fee when you book if you prefer.
• If your child is having weekly dyslexia intervention (DALP) sessions with me when you book, the £45 discount comes off the second payment, so you pay £150 and then £255.
• I send the report once the full fee has been paid.

Cancelling

• If you cancel at least 7 days before the assessment, I will refund the £150. With less than 7 days' notice, it is not refunded.

1-1 sessions: dyslexia intervention and revision

What the sessions are

• 1-1 dyslexia intervention: for children and young people aged 7 to 16: weekly, hour-long, in-person sessions using the Dyslexia Action Literacy Programme (DALP).
• GCSE & A Level revision and study skills: for young people aged 15 to 18: weekly, hour-long, in-person sessions on revision, organisation and exam preparation.
• Everything below applies to both.

Fees

• £50 per hour, paid in advance by card through a payment link, or by bank transfer. You can choose how to pay:
• Weekly: weekly payment may be available by agreement, due 48 hours before each session. If it hasn't been paid by then, the session won't go ahead.
• Monthly: by the 1st of each month, for the sessions booked that month.
• In blocks of six weekly sessions (£300 for six one-hour sessions). You can pay each block in two instalments: the first a week before the first session of the block, and the second after the third session.
• Diagnostic assessment discount: if your child is having weekly dyslexia intervention (DALP) sessions with me when you book a diagnostic dyslexia assessment with me, 10% of the assessment fee (£45) comes off its price. Only one discount applies to each assessment.

Cancelling, missing or arriving late

• Please give me at least 48 hours' notice if you need to cancel a session. Cancellations with less than 48 hours' notice are charged at the full session rate. This includes cancellations because your child is ill.
• If the school cancels or can't host a session, for example because of a trip, exam, INSET day or closure, there is no charge and I will rearrange the session.
• With at least 48 hours' notice, I will rearrange the session or carry the payment forward to a later session.
• If your child is late, the session still ends at the usual time and is not extended.
• If you are more than 15 minutes late and I have not heard from you, the session will not go ahead and is charged in full.
• Please tell me about planned holidays in advance, giving notice equal to the length of the holiday.

Where sessions take place

• Intervention sessions usually take place in school during the school day. Where that isn't possible, we can agree another place, such as your home.
• Revision sessions can be at school, at home after school, or on weekend mornings.
• In school: sessions depend on the school agreeing to them and providing a suitable quiet room. I follow the school's visitor and safeguarding procedures.
• At home or another place: a parent, carer or another responsible adult you have named must be in the building for the whole session.

Stopping sessions

• You can stop at the end of any block of six sessions, at the end of any month if you pay monthly, or after any session if you pay weekly. Please tell me before the next payment is due.
• I may end the agreement if fees are not paid, or if I can no longer provide the service. If I do, I will refund any sessions you have paid for that have not yet taken place.

What to expect

• The DALP is evidence-based, but there is no guarantee that your child will make academic progress. In the same way, revision sessions cannot guarantee particular exam results.
• Literacy development depends a great deal on other things, such as school attendance and practice at home. Any co-occurring difficulties may also affect progress.
• I will keep you updated on what we are working on and how sessions are going.

Version 1.13. Last updated 8 November 2026.